Refund policy

Fortune 369 Limited
Website: www.bamboogifts.co.uk
Effective Date: 07/03/25

1. Returns Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item within 30 days of receiving it, provided it meets the following conditions:

• The item must be in its original packaging and unused.
• All tags, accessories, and manuals must be included.
• The item must not be damaged or altered.

Items that do not meet these criteria may not be eligible for a return or refund.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us First:
   • Before sending any item back, please email our customer service team at info@fortune369.uk with your order number and reason for the return.
   • We will provide you with further instructions and a return authorisation.
2. Shipping the Return:
   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service to ensure we receive your return safely.
   • Ship the package to the return address provided after contacting us.
3. Inspection & Refund:

• • Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.

3. Exceptions & Non-Returnable Items

Certain items are non-returnable, including:

• Items that have been used, washed, or damaged after delivery.

If your item is defective or damaged upon arrival, please contact us within 48 hours of receiving it for a replacement or refund.

4. Contact Information

For any return inquiries, please contact Fortune 369 Limited at:

• Email: info@fortune369.uk

We appreciate your business and aim to provide the best customer service experience possible.

Fortune 369 Limited reserves the right to update or modify this policy at any time without prior notice.